Please wrap the item(s) in their original packaging to prepare them for their journey back to us.

We will arrange for a courier to collect the item(s).

Please print the waybill that we send you.

Once we are satisfied with the condition of the item, you will be refunded via your original method of payment or have the option to exchange your item.

You will be responsible for all delivery fees (there and back) and a 10% handling fee of the order/item total.

Goods received in a faulty or damaged condition will happily be exchanged or refunded via your original method of payment, free of charge.

Please send us a few photos of the item so we can improve on our service: info@acrestudio.co.za

Wrap the item(s) in their original packaging to prepare them for their journey back to us.

We will arrange for a courier to collect the item(s).

Please print the waybill that we send you.

Courier fees are non-refundable.

Stock orders (off the showroom floor) can be cancelled or returned one time within 48 hours from date of sale.

There is no option to cancel or modify custom orders ( where an item has been made to order).

Special orders (development and or/once off items) cannot be returned.

Return/cancellation credits after 48 hours from date of sale will be issued in the form of store credit, less applicable restocking, delivery, and pick-up fees.

All returns must be received in original condition and made within 10 days from delivery.

Upon receipt of the return and item inspection, refund determination will be based on the item purchase price only.

Unfortunately, we do not accept returns of sale or custom items.