If you are not happy with a product, please send us an email to info@acrestudio.co.za describing the issues with your product and we will get back to you as soon as we can. If your products were received in a faulty or damaged condition will happily be exchanged free of charge. Items that we keep in stock, may be returned at a 10% handling fee of the order/item total, within 10 days of purchase, providing you submit your proof of purchase. Should your products need to be couriered back to our HQ, you are liable to pay 100% of the delivery fee.

We can supply sample swatches of our timber, fabric and metal ranges upon request. A surcharge may apply depending on amount of samples that are requested.

Custom colours are available upon request (and according to availability), but are subject to a customisation fee. Please note that we only accept RAL colour codes, and are unable to offer colour-matching services for Pantone or other colour systems. Bear in mind that not all powdercoating colours are kept in stock and that the order may be subject to a longer lead time. Please send us an email to info@acrestudio.co.za and we will advise if we can assist. We can provide custom dimensions if you order more than 5 units of a specific product.

We have a trade program for interior designers, decorators, architects and landscape architects. Please send us an email to info@acrestudio.co.za and we will send you a trade application form.

We try to keep some of our smalls and softer items in stock. If an item is in stock, you can expect your order within 3-5 working days. If an item is out of stock, please allow 4–6 weeks for completion. If it is an urgent order, please send us an email to info@acrestudio.co.za and we will advise if we can assist. Our products have longer lead times than conventional furniture store, due to the fact that all our products are handmade by craftsman who often have limited production capacities. Customisation of your product, sourcing of the highest quality materials and the quality assurance of the process all add to the lead time.

Yes you may specify your product with custom fabric. We charge handling fees to cover the administrative, logistical, and quality control costs associated with processing and managing customer-supplied fabrics. It ensures manufacturers can efficiently handle customisation, mitigate risks, and maintain high standards while accommodating diverse fabric choices from customers. Please note that we don’t recommend using heavy fabrics that doesn’t bend easily, such as polyester backed fabrics with little give.

We offer various options for safeguarding your upholstery including Scotchgard™, however it may not needed on all of our upholstered products, as some fabrics are already treated with anti-stain technology. Get in touch to enquire which products would benefit from Scotchgard™.

Unfortunately we don’t offer gift-wrapping as a service.

Our payment options include Credit Card payments, EFT, Installation Payment Options. We unfortunately don’t accept cash as payment.

We have a yearly showroom sale that includes prototypes, showroom, damaged or discontinued products.

Yes, this usually takes up to 5 working days with our road freight service.

We offer international shipping. Please send us an email to info@acrestudio.co.za and we'll send you a quote for the relevant shipping costs.