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Returns Policy

As a small online store, your name is added to every order that we manufacture and we do our best to exceed our customers' expectations. 

If you are not completely satisfied with your purchase, you are welcome to return or exchange the product within 10 days of the date of delivery, with the necessary proof of purchase.

If the product is in its described condition

  • Please wrap the item(s) in their original packaging to prepare them for their journey back to us.
  • We will arrange for a courier to collect the item(s) - please print the waybill that we send you.
  • Once we are satisfied with the condition of the item, you will be refunded via your original method of payment or have the option to exchange your item.
  • You will be responsible for all delivery fees (there and back) and a 10% handling fee of the order/item total.

If the product is damaged or faulty

  • Goods received in a faulty or damaged condition will happily be exchanged or refunded via your original method of payment, free of charge
  • Please send us a few photos of the item so we can improve on our service: info@acrestudio.co.za
  • Wrap the item(s) in their original packaging to prepare them for their journey back to us.
  • We will arrange for a courier to collect the item(s) - please print the waybill that we send you.

Custom and sale orders

  • Unfortunately, we do not accept returns of sale or custom items.